Sit back, relax, and let us take care of you.

KMP Pamper Parties and our Holistic Therapy Team bring professional massage, beauty and wellbeing services to workplaces, events and celebrations across the East Midlands.

The Holistic Therapy Team in black aprons, together on the steps at a conference venue
“Kathleen is exceptional. Such a talented massage therapist and a genuinely wonderful lady. We use her for our corporate massages and I also personally had a pamper party. The massages are heavenly! She is totally reliable, very well priced and gives a high quality service. 100% recommend”
Gaye TytherleyCorporate client and pamper party host
5.0 on Google. Read all 7 reviews
Current and recent workplace clients
  • Loughborough University
  • University of Leicester
  • Loughborough College
  • Hakim Group
  • Miniclip
  • Mosca
  • SDL Surveying
  • Rank Interactive
  • Homes By Honey
  • PR Eden
Kathleen smiling, standing in front of a blue and pink wall mural

Meet Kathleen

The holistic therapist and event coordinator behind KMP, with more than 22 years’ experience. KMP has grown through relationships, recommendations and repeat bookings.

Tell us the date, the place and how many people.

Workplace wellbeing

Restore. Recharge. Reconnect.

Professional on-site massage, workplace wellbeing days and event services from our experienced Holistic Therapy Team.

Two KM therapists in black Holistic Therapy Team aprons beside a pink Massages sign at a client's offices

Three ways to book

Every booking is bespoke, planned around your workplace or event.

  • One-off days

    Wellbeing days, conferences and team building.

  • Regular visits

    Monthly or fortnightly visits to your workplace.

  • Large events

    Multi-therapist and multi-day programmes for conferences, retreats and company events.

Pricing. Corporate and event bookings are quoted individually according to the booking length, number of therapists required, location and individual event requirements. Please contact us for a tailored quotation.

How it works

  • Planning

    We discuss your workplace or event, number of attendees and the wellbeing service required.

  • Set-up

    Our therapists arrive with the professional equipment required and work with the agreed treatment areas.

  • Treatments

    Treatment length and format can be tailored around the working day or event programme, from shorter on-site massage sessions to longer treatments where appropriate.

  • Larger teams and events

    Multiple therapists and event coordination can be provided where required.

  • Desk or chair

    Desk massage is short and happens at the employee's own desk. Chair massage uses our massage chair and needs a small, ideally secluded space.

From workplace wellbeing to large-scale corporate events

KMP Pamper Parties creates and coordinates professional wellbeing experiences for businesses, conferences, exhibitions, retreats and VIP events. Whether you need a small team for an office wellness day or a fully coordinated multi-day programme, our Holistic Therapy Team can scale to suit the event.

For larger events, we can coordinate practitioner teams, treatment schedules and timings, pre-treatment suitability checks and booking arrangements, helping the wellbeing programme run smoothly alongside the wider event. Where it suits the event, therapists can move between different areas and offer short treatments to delegates.

  • 20+ practitioners

    Scalable corporate teams

  • Multi-day delivery

    Conference and retreat programmes

  • Multiple disciplines

    Wellbeing, massage, beauty and more

Restoring people. Empowering teams. Brighter workplaces.

  • Supports employee wellbeing and morale
  • Provides valuable time to relax and recharge
  • Helps create a positive workplace wellbeing experience
  • Ideal for workplaces, conferences, events and ongoing projects
“Just wanted to say a big thank you for the amazing massages we had last week, the team all really enjoyed them. The scented oils all smelt lovely and the way it left the skin after was so soft. We all really liked the hot stones which got into the bones and left us all feeling really relaxed. The room we had was set up with soft lighting and relaxing music which helped relax us during a busy working week.”
Lesley GilchristDuty Manager, Elite Athlete Centre and Hotel, Loughborough University
Six KM therapists in black aprons giving a thumbs up in front of the colourful Hakim SPA backdrop
Six of the team at Hakim SPA, East Midlands Conference Centre, 2025.

Days on site

  • Hakim SPA 2026

    Conference at the East Midlands Conference Centre, with a team of seven therapists.September 2026

  • Hakim SPA 2025

    Conference at the East Midlands Conference Centre, pictured left.2025

  • RAF Lincolnshire

    On-site chair massage at a training-day wellbeing session.March 2025

  • Microlise

    Corporate wellbeing day with chair massage, Eastwood, Nottingham.February 2025

  • Hakim Group 2024

    Annual conference at Telford International Centre, with more than 2,000 optical professionals attending.December 2024

Current and recent workplace clients
  • Loughborough University
  • University of Leicester
  • Loughborough College
  • Hakim Group
  • Miniclip
  • Mosca
  • SDL Surveying
  • Rank Interactive
  • Homes By Honey
  • PR Eden

All therapists are qualified and fully insured.

Pamper parties

Pamper. Relax. Rejuvenate.

Enjoy professional massage, beauty and holistic treatments in the comfort of your home, holiday accommodation or chosen venue. Guests can choose from a selection of treatments, while our experienced therapists bring the equipment and products needed to create your pamper experience.

A welcome sign for a hen do on an easel, surrounded by white and black balloons

How your pamper party works

  1. Tell us about your party

    Date, location, approximate group size and occasion.

  2. Select your treatment options

    We’ll agree the treatments and treatment lengths available for your group. Guests can choose their preferred treatment in advance or, where appropriate, individual choices can be decided on the day from the treatments already arranged for the booking. This can be particularly helpful when the pamper party is a surprise for the bride-to-be, birthday guest or guest of honour.

  3. We organise the schedule

    We’ll help organise the treatment schedule around your group, booking time and the treatments being provided. Where individual treatment choices are being kept as a surprise or decided on the day, we can allow for this within the agreed treatment options.

  4. We come to you

    Our therapist or team arrives at the home, holiday accommodation or venue with the required professional equipment and products.

  5. Relax and enjoy

    We set up and work through the agreed schedule while the group enjoys the celebration.

For larger groups, additional therapists can be arranged to help treatments run smoothly within the available booking time. Soft lighting, aromatherapy diffusers and other finishing touches can also be incorporated where appropriate.

Per person, per treatment

20 minutes£25
30 minutes£37
45 minutes£52
60 minutes£70

Minimum booking: 2 hours of treatment time per therapist. Gift vouchers are available by enquiry.

Please note. Pamper party prices do not apply to corporate massage, wellbeing days or ongoing projects. All corporate enquiries are quoted individually.

Every occasion

  • Hen parties
  • Birthdays
  • Baby showers
  • Girls’ weekends
  • Group getaways
  • Special occasions
  • Time Out for Two

Staying with a group?

We come to your holiday accommodation across the East Midlands. These are some of the providers we work with.

Treatments

Treatment availability may vary depending on your booking and the therapists attending. We’ll help you choose the most suitable treatment selection for your group.

TreatmentSlotSetting
Seated chair massageFully clothed, with no oils. Back, neck and shoulders.Tailored to your dayWorkplaceEvents
Desk massageA short massage at the employee’s own desk.Tailored to your dayWorkplace
Indian head massageA relaxing treatment focusing on the upper back, shoulders, neck, scalp and head. Ideal for helping you unwind, release everyday tension and enjoy a deeply relaxing experience.30 minWorkplaceParties
Back, neck and shoulder massageA focused massage concentrating on common areas of tension across the back, neck and shoulders. Perfect for anyone looking to relax, unwind and enjoy some well-deserved time out.30 minParties
Full body massageA relaxing massage designed to provide an overall sense of relaxation and wellbeing. Pressure can be adapted to individual preference, creating a treatment tailored to you.30 or 60 minParties
Hot stone massageA warming massage using heated stones.60 minParties
FacialsEvery facial begins with a consultation and suits all skin types.30 or 60 minPartiesEvents
ReflexologyA relaxing treatment using gentle pressure techniques on specific areas of the feet. A wonderful choice for anyone looking to switch off, unwind and enjoy some peaceful time for themselves.30 minWorkplaceParties
Foot ritualA soothing foot soak, a gentle exfoliating scrub and a relaxing foot massage using warm, nourishing oil. A simple yet beautiful ritual to ease everyday tension, restore comfort and leave your feet feeling refreshed and cared for.Ask usParties
Pregnancy massageA gentle, relaxing massage adapted to the needs and comfort of the expectant mum. Treatments are provided with appropriate positioning and support to create a comfortable and nurturing experience.Ask usParties
Hammam-inspired body treatmentBody scrub, mud mask, hot steam and a hot oil massage.60 minParties
Pricing. Pamper parties are priced per person, per treatment: £25 for 20 minutes, £37 for 30, £52 for 45 and £70 for 60. Minimum booking: 2 hours of treatment time per therapist. Pamper party prices do not apply to corporate massage, wellbeing days or ongoing projects. All corporate enquiries are quoted individually.
Kathleen smiling, standing in front of a blue and pink wall mural

22+years of
experience

Meet Kathleen

Kathleen is the holistic therapist and event coordinator behind KMP Pamper Parties and the Holistic Therapy Team.

She gives treatments herself, and for larger corporate events she coordinates teams of qualified, insured therapists, scaling to 20+ practitioners when an event needs it. Every one of our Google reviews mentions her by name.

“Thank you so much Kathleen, your kind, caring nature made me feel so at ease. Your massages are amazing and have really helped my back. Highly recommend to anyone”
Steff RymanGoogle review

Our story

KMP has grown organically over more than 22 years, beginning with a simple desire to make professional massage and holistic therapies more accessible within the community.

My journey began while volunteering with a multicultural women’s group. As interest in the treatments grew, what started as voluntary work developed into paid bookings and soon required a second therapist. This was the beginning of building and coordinating teams of therapists to meet the needs of different groups and organisations.

From there, opportunities developed through Sure Start and mother-and-baby programmes, followed by community, voluntary-sector and corporate wellbeing work. Early corporate experience included providing treatments at Capital One, including workplace massage and supporting a BBC Children in Need event.

Over the following years, I worked across a wide variety of settings, including the Carers Federation, Haemophilia Society events and specialist community services. Alongside working as a therapist, my career developed into Team Leader, management and Projects Manager roles, giving me valuable experience in coordinating people, services and larger projects.

One booking that particularly reflects how KMP has grown through trusted relationships began as a three-day wellbeing booking in Manchester and developed into weekly work lasting around four years. Similar relationships with organisations, workplaces and returning clients have continued to shape the business.

Today, I still enjoy providing treatments personally, while also working as an event coordinator and bringing together experienced therapists for workplace wellbeing days, conferences, corporate events, pamper parties and private bookings.

Throughout KMP’s development, the principles have remained the same: high professional standards, carefully selected therapists, a personal and flexible approach, and a genuine commitment to supporting physical, mental and emotional wellbeing.

More than 22 years on, KMP continues to grow through experience, trusted relationships and repeat business, while retaining the personal approach on which it was originally built.

KathleenKMP Pamper Parties

Latest from KMP

Recent work and case studies from our pamper parties, workplace wellbeing days and events.

Hakim Group Conference: Corporate Wellbeing at the East Midlands Conference Centre

Conferences & Events · 27 September 2026

KMP Pamper Parties and our Holistic Therapy Team were delighted to provide on-site massage and wellbeing services for the Hakim Group Conference at the East Midlands Conference Centre.

Seven therapists from the Holistic Therapy Team in black aprons, sitting together around a blue sofa
The Holistic Therapy Team at the Hakim Group Conference, East Midlands Conference Centre.

For this event, we provided a team of seven experienced therapists, with KMP Pamper Parties also taking responsibility for coordinating the therapy service throughout the day.

A Flexible Wellbeing Service for the Conference

The wellbeing service was designed to work around the conference programme rather than interrupt it.

Six therapists worked as floating therapists within the main conference, approaching delegates and offering short 10-minute neck and shoulder massages while the conference training sessions were taking place.

The therapists worked across different areas and tables within the room, allowing the service to reach delegates efficiently while maintaining a professional and organised approach.

Alongside the main conference service, we also provided a separate VIP treatment area for speakers, offering pre-arranged 30-minute appointments in a quieter environment.

Therapists moved between the conference floor and the VIP area according to the appointment schedule, with the service coordinated throughout the day by KMP Pamper Parties.

Four therapists standing behind four seated delegates, giving neck and shoulder massages
Delegates enjoying on-site neck and shoulder massage during the Hakim Group conference.

Wellbeing During the Lunch Break

During the lunch period, the service was adapted again to accommodate the conference schedule.

Working with the event team, we created dedicated massage areas for delegates while access to the main conference room was restricted.

Four therapists provided seated neck and shoulder massage in one area, while a further two therapists worked from a quieter space close to the dining area, where delegates could sit and wait for their treatment.

Meanwhile, the VIP appointments continued separately.

This flexible approach meant that massage and wellbeing support could continue throughout the event while fitting naturally around the organisers’ programme.

Three therapists smiling behind a leafy conference display that reads I'm a Clinician, Get Me Out of Here
Six of the team in hats and novelty glasses holding a HakimGroupSPA sign in front of a mountain backdrop
Members of our Holistic Therapy Team at the Hakim Group conference.

Experienced Corporate & Event Wellbeing

Large events require more than simply supplying therapists. They require planning, communication, flexibility and coordination on the day.

Our experienced Holistic Therapy Team is selected according to the requirements of each booking, and therapists are briefed so they understand how the service needs to operate within the event environment.

The Hakim Group conference is a great example of how we can adapt our wellbeing services to different areas of an event, from short treatments for delegates on the conference floor to longer VIP appointments for speakers.

The day ran smoothly, and it was a pleasure to support the organisers and delegates with a professional wellbeing service throughout the conference.

Corporate Massage & Workplace Wellbeing

KMP Pamper Parties provides mobile corporate massage and wellbeing services for conferences, workplace wellbeing days, staff events, colleges, universities and other organisations across the East Midlands.

Services can be tailored to suit smaller workplace bookings as well as larger conferences requiring multiple therapists and on-site coordination.

Planning a conference, workplace wellbeing day or corporate event?

Get in touch with KMP Pamper Parties to discuss a tailored wellbeing service for your organisation.

A Relaxing Hen Party Pamper Experience at Red Roofs Barn

Pamper Parties & Group Getaways · October 2026

A hen party is often a busy weekend of celebrations, so adding some time to relax and unwind can be a lovely way for everyone to enjoy a little time out together.

Four of the hen party smiling under a wooden pergola outside the brick barn, with open fields behind

KMP Pamper Parties recently provided a mobile pamper experience for a group of six celebrating a hen party at Red Roofs Barn.

We brought everything needed to create a comfortable treatment area within the accommodation, allowing the group to enjoy their treatments without having to travel anywhere or interrupt their weekend plans.

A sign on an easel reading Welcome to Lauren's hen do, she's tying the knot, with white and black balloons around it
The treatment couch set up in the living room, with a large black bow balloon above a wood-burning stove
The welcome sign, and the treatment couch set up in the living room.

One of the benefits of our mobile pamper parties is that we set up within your chosen accommodation. Whether you’re staying in a holiday cottage, group house or other private accommodation, we bring our professional treatment equipment and products with us.

Skincare products, essential oils, towels and a headband laid out on a sideboard
Products, oils and towels laid out ready for the group.

Treatments are organised into a schedule before the booking so everyone knows their allocated treatment time. Once we know the number of guests, their chosen treatments and the time available, we put together a treatment schedule to help everything run smoothly.

The group gave lovely positive feedback about their treatments, which was wonderful to hear.

Looking along the treatment couch, dressed in black and cream throws, towards a sofa and a table of products
The treatment couch, made up and ready.

KMP Pamper Parties provides mobile massage, beauty and holistic treatments for hen parties, birthdays, girls’ weekends, group getaways and other special occasions.

With more than 22 years of experience, our aim is to provide a professional, friendly and well-organised service while giving guests the opportunity to relax and enjoy quality treatments in the comfort of their chosen accommodation.

If you’re planning a hen party or group stay, simply get in touch with your date, location and approximate group size and we can help you plan your pamper experience.

Enhancing Employee Well-being: Onsite Chair Massages at RAF Lincolnshire Training Day

Workplace Wellbeing · March 2025

The Royal Air Force (RAF) Wellbeing Day in Lincolnshire marked a significant step towards integrating holistic wellness into military training programs. For the first time, the defence team experienced onsite chair massages during their training day event, aiming to enhance both physical and mental well-being.

Kathleen in front of a wall-sized photograph of a fast jet at the RAF Wellbeing Day in Lincolnshire

Pioneering Onsite Chair Massage in Military Training

Introducing corporate chair massage services into the structured environment of military training was a novel initiative. Initially, some staff members were sceptical about receiving massages in the workplace. However, this approach aligns with broader trends in corporate wellness programs that have shown significant benefits in various professional settings. Studies indicate that chair massages can decrease anxiety, relieve muscle tension, and improve overall employee productivity.

Transformative Feedback from Defence Personnel

Post-event feedback revealed a positive shift in perception among the defence team. Many expressed gratitude for the opportunity to experience workplace massage services, noting substantial benefits such as reduced stress levels and alleviated muscle tension. This mirrors findings from corporate environments where onsite chair massages have led to improved employee morale and productivity.

Kathleen beside a wall-sized photograph of two aircrew in a cockpit
At the RAF Wellbeing Day in Lincolnshire.

The Strategic Advantage of Onsite Chair Massages

Incorporating onsite chair massages into the RAF’s training regimen offers several strategic advantages:

  • Stress Reduction: Regular massage sessions have been shown to lower stress and anxiety, contributing to better focus and decision-making.
  • Enhanced Physical Readiness: Addressing muscle tension and discomfort ensures personnel are physically prepared for the demands of their roles.
  • Boosted Morale and Cohesion: Offering wellness services demonstrates a commitment to personnel well-being, fostering a supportive and cohesive team environment.

Looking Ahead: Integrating Wellness into Military Culture

The success of the Wellbeing Day in Lincolnshire sets a precedent for future initiatives within the RAF and potentially other branches of the military. Embracing corporate wellness solutions like onsite chair massages can lead to a more resilient and effective defence force, ready to meet the challenges of their demanding roles.

Investing in the well-being of military personnel is not just a compassionate approach but a strategic imperative, ensuring that those who serve are at their best, both physically and mentally.

Hakim Group’s Annual Conference 2024: A Weekend of Well-being and Professional Growth

Conferences & Events · December 2024

The Hakim Group Annual Conference took place in December 2024 at the Telford International Centre, bringing together over 2,000 optical industry professionals for a weekend focused on success and well-being.

The team of therapists gathered on the steps at Telford International Centre

Well-being Interventions: Onsite Chair Massages and Makeup Sessions

A team of 22 therapists provided onsite chair massages and makeup sessions throughout the weekend. These services were in high demand, with all slots fully booked, reflecting the attendees’ appreciation for relaxation and self-care opportunities.

Light-up SPA letters and balloons in a corridor at the conference, with one of the team kneeling behind them
The full team seated on the steps of the conference centre
The SPA letters and the team at Telford International Centre.

Positive Feedback and Anticipation for Future Events

Delegates expressed immense satisfaction with the well-being services, noting that the treatments left them feeling rejuvenated and more focused for the day’s sessions. The success of these interventions has heightened anticipation for the next conference, scheduled for November 2025.

About the Telford International Centre

The Telford International Centre is a premier event venue in the heart of the Midlands, offering over 15,000 square meters of versatile event space. Its modern facilities and central location make it an ideal choice for large-scale conferences and exhibitions.

Investing in attendee well-being not only enhances the conference experience but also fosters a more engaged and productive professional community.

KM Pamper Parties Enhances Employee Wellness at Microlise with Onsite Chair Massages in Eastwood, Nottingham

Workplace Wellbeing · February 2025

KM Pamper Parties recently collaborated with Microlise to host a Corporate Wellbeing Day at their Nottingham branch in Eastwood, offering onsite chair massages that were fully booked and enthusiastically received by the staff.

A member of staff leaning into the massage chair with a cream towel across their back, in a bright office

Tailored Onsite Chair Massages

Employees had the opportunity to enjoy personalised chair massages, with options to incorporate hot stones over clothing. This approach provided a warming, relaxing experience that effectively eased tight muscles. The convenience of receiving these treatments onsite allowed staff to seamlessly integrate relaxation into their workday.

The massage chair set up in a meeting room beside a table of oils and towels
A member of staff seated in the massage chair, seen from behind, with a cream towel over their shoulders
The chair set up in a meeting room at Microlise, and a session under way.

Aromatherapy Enhancements

To further enhance the experience, aromatherapy oils were available, offering a delightful way for employees to take a moment of calm amidst their busy schedules. The soothing scents contributed to a tranquil atmosphere, promoting mental clarity and stress relief.

Positive Staff Feedback

Feedback from Microlise employees was overwhelmingly positive. Participants reported feeling more relaxed and appreciated the opportunity to unwind without leaving the workplace. Such initiatives not only boost morale but also demonstrate a company’s commitment to the well-being of its team.

About KM Pamper Parties

KM Pamper Parties specialises in bringing holistic therapies directly to clients, whether for corporate events, hen parties, baby showers, or girls’ nights in. Their team of qualified therapists offers a range of treatments, including massages, facials, and more, tailored to meet the unique needs of each group. With a focus on convenience and personalised care, they transform any setting into a serene spa-like environment.

For businesses looking to invest in employee wellness, KM Pamper Parties provides customisable corporate packages designed to rejuvenate and reward staff, enhancing productivity and workplace satisfaction.

To learn more about our services or to book an event, please visit our homepage for more information.

Investing in employee well-being is not just a perk but a strategic move towards fostering a motivated and productive workforce.

Booking, Cancellation & Complaints Policy

Private bookings and pamper parties

These terms apply to private bookings and pamper parties arranged through KMP Pamper Parties. They are intended to make the booking process clear and to help events run smoothly for clients, guests and therapists.

1. Booking Confirmation and Deposit

  • A booking is secured once KMP Pamper Parties has confirmed the booking and the required 25% deposit has been received.
  • The deposit is deducted from the total booking balance.
  • Where a client cancels a confirmed booking, the deposit is non-refundable, subject to the cancellation terms below.
  • Bookings and requested treatments remain subject to therapist availability until confirmed by KMP.

2. Final Payment

  • The remaining balance is due 7 days before the booking date.
  • For bookings confirmed within 7 days of the event, payment in full will be required when the booking is confirmed.
  • Any agreed travel charges or other confirmed booking costs will form part of the total amount payable.

3. Cancellation by the Client

  • More than 14 days before the booking: the 25% deposit will be retained, with no further cancellation charge.
  • Between 7 and 14 days before the booking: 50% of the total confirmed booking value will be payable.
  • Within 7 days of the booking: 100% of the total confirmed booking value will be payable.
  • Cancellation must be communicated to KMP as soon as possible. The effective cancellation date will be the date on which KMP receives the client’s cancellation notice.

4. Changes or Reductions to a Booking

  • KMP will try to accommodate reasonable changes to treatment choices or timings where practical and subject to therapist availability.
  • A reduction in the number of guests, treatment time, number of therapists or overall booking value after confirmation may be treated as a partial cancellation and may therefore be subject to the cancellation terms above.
  • Requests to add treatments, extend treatment time or add therapists are subject to availability and additional charges.

5. Scheduled Treatment Times

  • Bookings have an agreed treatment start and finish time. Therapists normally arrive before the scheduled treatment start time to set up equipment and prepare for the booking. Set-up time is separate from the booked treatment period.
  • Guests are asked to be ready for treatment at their allocated times. KMP may provide a treatment schedule before the event to help the booking run smoothly.
  • If a treatment is delayed because a guest is unavailable or the event is running behind schedule, the affected treatment may need to be shortened so that later appointments remain on time.
  • Therapists are not expected to work beyond the confirmed booking finish time because of delays during the event. Any extension must be agreed with KMP, is subject to therapist availability and may incur an additional charge.

6. Late Arrivals and Missed Treatments

  • Where a guest arrives late for an allocated treatment, the treatment may need to be shortened.
  • If a guest misses their allocated treatment, another appointment cannot be guaranteed.
  • Missed treatments and no-shows are not refundable where therapist time has been reserved for the booking.

7. Treatment Suitability and Client Information

  • Clients and guests should provide relevant information requested by the therapist so that treatment suitability can be considered and the treatment adapted where appropriate.
  • KMP therapists retain professional discretion to adapt, postpone or decline a treatment where they consider this necessary for safety, suitability or professional reasons.
  • Where a particular treatment cannot safely or appropriately be provided, an alternative may be offered where suitable and practical.

8. Treatment Space, Venue Access and Client Responsibilities

  • The client is responsible for ensuring that the venue provides reasonable access and a suitable, safe and appropriate space for the treatments booked.
  • Any relevant access restrictions, parking arrangements, stairs, security requirements or other information that could affect set-up or delivery should be provided to KMP in advance.
  • If the agreed service cannot proceed, or is significantly delayed, because suitable access or a safe treatment space has not been made available, KMP cannot guarantee that the lost treatment time can be recovered or refunded.

9. Travel Charges

  • Where travel charges apply, these will be discussed and agreed as part of the quotation or booking confirmation.
  • Once confirmed, applicable travel charges form part of the agreed booking cost.

10. Cancellation or Changes by KMP

  • If an allocated therapist becomes unavailable, KMP will make reasonable efforts to arrange a suitably qualified replacement where possible.
  • If KMP is unable to provide an affected service and a suitable alternative cannot be agreed, any payment received for the service that KMP is unable to provide will be refunded.
  • KMP will communicate any necessary changes to the client as soon as reasonably possible.

11. Circumstances Outside Reasonable Control

  • Occasionally, circumstances outside the reasonable control of KMP, the client or the therapist may affect a booking. Examples may include severe weather, unsafe travel conditions, venue closure, significant transport disruption or other exceptional events that could not reasonably have been prevented.
  • Where this happens, KMP will discuss the circumstances with the client and make reasonable efforts to agree an appropriate solution, which may include rescheduling, an alternative arrangement or another suitable resolution depending on the circumstances.
  • Each situation will be considered individually, taking into account any costs already reasonably incurred and the services that can or cannot be provided.

12. Complaints and Feedback

  • KMP Pamper Parties is committed to providing a professional and high-quality service. If a client or guest is unhappy with any aspect of a booking or treatment, they should let KMP know as soon as possible so that there is an opportunity to look into the matter.
  • Where possible, a concern arising during an event should be raised with the KMP Event Coordinator at the time so that it can be considered promptly.
  • Formal complaints following a booking should be submitted in writing, preferably within 14 days of the booking, and should include sufficient information to allow KMP to understand and investigate the concern.
  • All complaints will be considered fairly and individually. Where a complaint relates to a treatment or service provided by a therapist, KMP may obtain information from both the client and the therapist involved before reaching a decision.
  • KMP will aim to acknowledge complaints promptly and keep the client informed while the matter is being reviewed.
  • Making a complaint does not automatically result in a refund. Where a complaint is upheld, KMP will consider an appropriate resolution based on the individual circumstances and the findings of the review.

KMP Pamper PartiesBooking terms for private bookings and pamper parties

Let’s plan your booking

Tell us a few details about your workplace, event or occasion and we’ll get back to you with suitable options and a tailored quote.

Tell us about your team or occasion

Not sure exactly what you need? That’s absolutely fine. Tell us what you’re planning and we’ll help you work out the most suitable options.

Areas we cover

Based in the East Midlands, KMP Pamper Parties provides mobile massage, beauty and wellbeing services across the region, including:

Workplace wellbeing
  • Boston
  • Chesterfield
  • Corby
  • Derby
  • Grantham
  • Hinckley
  • Kettering
  • Leicester
  • Lincoln
  • Loughborough
  • Mansfield
  • Melton Mowbray
  • Northampton
  • Nottingham
  • Worksop
Pamper parties
  • Bakewell
  • Sheffield

Planning a corporate event or conference outside these areas? Please get in touch to discuss your location and requirements.